​

Is your website secure?

www.serialnine.com is a completely secure web site featuring high 128bit encryption Our website security certificates include PCI DSS Level 1, Soc 2 Type 2 and several ISOs, and we’re compliant with GDPR, CCPA, LGPD. All transactions made on the site are completely secure.

How long will it take for my order to arrive?

For all shipping transit times, please refer to our shipping page.

What is your return policy?

We have to have some rules.

• Copy of original receipt is required for all returns or exchanges

• Refunds may be subject to a 20% restocking fee

• No returns after 30 days from purchase date

• No returns on installed or used components

• No returns on any electronic products

• Returned items must be in perfect resalable condition *subject to inspection by SERIALNINE upon arrival

• Customer is responsible for all shipping costs on returns or exchanges to and from SERIALNINE

• Refunds will only be processed after products have arrived and been inspected subject to approval

 

Do you ship internationally?

Yes, we ship worldwide. To learn more about International orders and shipping visit our International Shipping page.

Do I have to pay sales tax?

Taxes are only charged on Canadian sales and subject to applicable taxes in your respective province.

I do not have a credit card. Can I still place an order?

Of course! If you do not have a Visa, Mastercard, AMX or Discover you can still place an order on our site via Paypal or Paypal credit. We also offer Sezzle (buy now pay later) which you can set up through your bank card.

My package arrived but something is missing or defective. What should I do?

It's rare but sometimes mistakes happen. Best thing to do is call us at 778-998-9089 or email info@serialnine.com as soon as you can and we'll work it out.

Does SERIALNINE sponsor riders? Will you sponsor me?

Yes...we do

 

 Please note that we sponsor people that we think will help get us new customers or more customers so it really doesn't matter if you are Daniel Dhers, Dennis Enarson or not. Personality and attitude count for as much if not more than skill sometimes. If we are interested in sponsoring you we'll contact you. Please remember that we gets tons of requests for sponsorship and as much as we would like to help everybody out we just can't so if we do not contact you please don't let it hurt your feelings.

Can I get some FREE Stickers?

Sure! Simply send a donation to gerard@serialnine.com via PayPal for any amount over $2 and we'll send some out!

 

Do you sell Gift Certificates?

Yes. Click here for details. 

I'm looking for a product I don't see on your website. Can you order it for me?

Some stuff we do not stock because it's hard to get, just doesn't sell well or is just plain crummy. Feel free to call or e-mail us at sales@albes.com and we'll be happy to help you out. If you are looking for an item we do not have and can get we'll be happy to...unless it's complete crap. Then we'll probably tell you.

Can I make changes to my order after I have already placed it?

If you do it fast enough it shouldn't be a problem. Best thing to do is call us at 778-988-9089 to add the item. You can send us an e-mail but we may have already processed and shipped your package before we got to reading the e-mail.

Do you have a retail store?

Yes! We are just outside of Vancouver British Columbia Canada which is only approx 30 minutes from the US/Canada border

Do you match prices of other online stores?

In most cases yes. Call us at 248-951-2475 or e-mail us at sales@albes.com and let us know what the item is and where it is (if it's on a website send us a link) and we'll check it out. If it's a legit price (in-stock non clearance item) we'll help ya out.

Where can I find SERIALNINE's contact info?

At the link at the bottom of the page that says "Contact Us" or at the bottom of any page on the site, simply click the envelope icon.